For what? I don't know the name of the company they sent out, he worked from the trunk of his car. When we got a bill from Synchrony, Cinch had charged $310.00. When he first spoke with Cinch they told him there was a $75.00 service charge, so he gave them his credit card number. We hired someone to repair the ice maker. Mind you this was his third time at our house, and my husband told him to forget it, and not come back. He said he had some important stops to make and then he would return. The repairman said the part was not in the box. Unfortunately when he opened the box, again it did not have the part he needed. Again he returned the next day with another box. He said he would be back in a little while. He came back the next day, opened a box and said the part he needed was not in it. He stated that he would pick up the part and return that afternoon. A flip-flop clad young man came out and took our ice maker apart, but did not have the replacement parts with him. My husband connected with Cinch (we have no contract), and asked them to send someone to our home to replace our ice maker motor. STAY CLEAR of Cinch Home Services, they are NOT an honest, trustworthy company. The above process took 3 months, only for them to renege on their warranty. I called to cancel the policy, as I said I would, and was told since I was paid a settlement that if I closed my policy I would have to pay a fee equal to 9 months premiums as my policy expires Jul 2022.īOTTOM-LINE: This is a duplicative, dishonest company that does NOT stand by their warranty and will do their BEST to avoid paying for covered repair. I called and went up through 3 manager levels to be told essentially - too bad, take it or leave it I received the check and it was for 70% of the invoice I submitted. I was told my last invoice was reviewed and found detailed enough and a check would be sent. I refused it saying I was not told that after finding my own plumber (at their direction) that I would only be reimbursed for 70% of my cost. after 2 weeks of hearing nothing, I called and was told I would receive a check for 70% of the invoice amount. I called to make sure they got this last revised invoice and was told a check reimbursing me would be sent in 2 weeks all of which added up to the total invoiced amount. This scenario was repeated twice more over the next six weeks culminating in my plumber graciously providing Cinch with a third revised invoice that showed every part, its cost, why it failed and how many hours the installation to, at what labor rate, etc. No response, after a week called and was told needed more information from the plumber I submitted the invoice from the plumber to Cinch as I was directed I did that, replacing the gas Hot Water heater with as close a new model as I could find from the same company with my plumber making necessary modifications needed to install the new hot water heater Finally they said find your own plumber and we will reimburse you for the installation I contacted Cinch and waited 4 days with no hot water while they tried to find a local plumber who would work with them In Aug 2021 My 27 year old water heater sprung a leak (bottom rusted out) I continued paying premiums for the next 3 years In 2018 my agent bought me a year-long Home Warranty at closing Beware Cinch Home Services (Formerly Cross Country Home Warranty)Īnyone with a Home Warranty from Cinch Home Services (Formerly Cross Country) Should be very concerned.
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